Mobile / App
Your xr99 account wallet connects directly to local payment rails — Rocket, Upay, bKash and Nagad — so your balance stays in one place whether you are adding funds or moving a withdrawal back to your mobile wallet. Every step you need, from opening the deposit counter to checking a transaction record, is inside your account area.
We have connected the deposit counter to the local payment methods you already use daily. Once you are logged in, the wallet section shows the available channels — Rocket, Upay, bKash and Nagad appear there alongside any bank transfer option that is active for your account tier.
Go to your xr99 account, navigate to the wallet section and select Deposit to see which channels are active for your account.
Pick Rocket, Upay, bKash or Nagad from the list. The counter shows only the methods enabled for your current account status.
Type the amount within the range shown on screen, then approve the transfer inside your mobile wallet app. Follow every field and instruction displayed.
Once the wallet network confirms the transfer, your xr99 balance reflects the deposit. Check the transaction history tab to see the updated record.
Withdrawals on xr99 follow a clear path: open the wallet section, select the Withdraw option and choose where the funds should land. The account area shows which payout channels are available — Rocket and Upay are the verified routes we support; bKash and Nagad appear where the channel is active for your account. Enter the amount within the limits shown on your withdrawal screen, then complete any identity step that appears at that point.
From your xr99 account wallet, select Withdraw and review the payout channels currently active for your account tier.
Choose Rocket, Upay or another available channel. Only channels your account is verified for will appear as selectable options.
Input the withdrawal amount within the range displayed, then complete any identity or wallet confirmation step shown in that screen.
Note the transaction reference shown before you close the screen. This reference links your wallet record to the account history for support queries.
Your account may prompt a verification step before a withdrawal is approved — particularly the first time you request a payout or when the amount exceeds a threshold set in your account conditions.
Any pending verification request appears as a notice inside your xr99 account. Open it to see exactly which fields need attention before your withdrawal moves forward.
The account area displays only the steps relevant to your account status. Do not submit documents or details beyond what the screen actually requests.
The name on your withdrawal wallet should match the account name recorded with xr99. A mismatch is the most common reason a verification step stalls.
If verification appears stuck or a field is not loading correctly, raise a support request from inside your account rather than waiting for an automatic resolution.
The payment channels available in your account wallet are built around the mobile money rails that Bangladesh accounts use most. Rocket and Upay are the verified deposit and withdrawal routes we support directly. bKash and Nagad are available where the channel is active for your account. Bank Transfer appears for accounts where that option has been enabled.
Verified deposit and withdrawal route on xr99. Select Rocket in the wallet counter, enter the amount within the displayed range, and confirm through your Rocket mobile account.
Verified payout channel. Upay appears in both the deposit and withdrawal screens for eligible accounts. Match the wallet number to the one registered with your xr99 account.
Available where active for your account tier. bKash deposit and withdrawal steps follow the same counter flow — select bKash, enter the amount and approve in your bKash app.
Appears in the payment counter when active. Nagad transfers follow the same confirm-and-reference flow as other mobile wallet channels on xr99.
Available for accounts where the channel has been enabled. Bank Transfer details, including account fields and reference instructions, appear directly in the deposit counter.
Every deposit or withdrawal you complete generates two reference points: the transaction record inside your xr99 account history and the transfer record in your mobile wallet app. These two records should agree on amount and timestamp.
Your wallet generates a unique reference when you confirm a transfer. Copy or screenshot this before closing the wallet app — it is required if you need to raise a support query about that transaction.
The transaction history tab inside xr99 shows status labels such as pending, confirmed or processing. Check this tab first before contacting support, as most status updates appear there without any action from you.
The history section in your xr99 account is the authoritative record of balance movements. Use it to compare against your wallet statement when amounts need to be verified.
Keep the wallet transaction screenshot and the reference number until the deposit or withdrawal shows a confirmed status in your account. This evidence shortens any support resolution significantly.
Account security on xr99 works through a combination of domain verification, wallet ownership checks and a clear support path for anything that looks wrong. Before you enter any account credentials or payment details, confirm you are on xr99 — bookmark the address directly rather than following links from messaging apps or third-party sites. Every withdrawal is processed only to a wallet that matches the account identity on file, which is why the name match step during verification matters.
Always access your account through xr99. Phishing pages copy the appearance of real account screens; confirming the domain before logging in protects your credentials and your wallet from unauthorised access.
Withdrawals are released only to wallets where the registered name matches the xr99 account record. This ownership check prevents funds moving to an unverified destination and is applied consistently across Rocket, Upay and other active channels.
Use different credentials for your xr99 account and your mobile wallet app. If one credential is ever compromised, keeping them separate limits exposure on both sides and makes it easier to isolate the issue quickly.
Any banking issue — a deposit not reflecting, a withdrawal stuck on pending, or an unfamiliar record — should be raised through the support route inside your xr99 account. Have your wallet reference number ready when you open the request.
These are the banking questions we hear most from people setting up or managing their xr99 account wallet. If your question is not covered here, open a support request from inside your account and include your wallet reference number for the fastest response.
Rocket and Upay are the verified deposit routes. bKash, Nagad and Bank Transfer appear in the deposit counter where they are active for your account. Check the wallet section after login to see which channels are currently available to you.
The minimum and maximum amounts are displayed inside the deposit counter at the time you select a channel. These figures reflect your current account standing, so always read the screen rather than relying on a fixed external number.
First, check the transaction history tab inside your xr99 account for a pending status. If the record is absent and your wallet confirms the transfer was sent, raise a support request and include the wallet reference number and the transfer timestamp.
Network handling times vary across Rocket, Upay and other channels and are not fixed at our end. Your account history shows the current status. If it remains on pending beyond what seems reasonable, contact support with your withdrawal reference number.
A name mismatch will stall the verification step for withdrawals. Update the name on your xr99 account to match your wallet registration, or contact support through the account page to clarify the right path for your specific situation.
Your account may prompt an identity or wallet ownership check before a first withdrawal or when an amount crosses a threshold set in your account conditions. Follow only the fields shown on screen; the instructions there are the authoritative guide for your account.