Mobile / App
xr99 puts the answers you actually need in one place — from how to connect your Rocket wallet to how our game categories are organised. If something about your account or a specific section is unclear, start here before reaching support.
This page collects the questions we hear most from people who have just opened an account or are returning after a break. Rather than pointing you toward a contact form for every query, we have written out the specific steps and decisions you would otherwise have to ask about.
These figures describe structural elements of the platform as it is configured for Bangladesh — the game categories available, how you can access the site, the language the interface runs in, and the support routes we publish. None of these are projections or estimates; they reflect what is built and visible today for accounts in eligible regions.
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When the FAQ does not resolve your question, two contact routes are visible in the account area. Live chat is accessible from the account menu and connects you to the support team during published hours shown in that panel.
Open the account menu and select Help to start a live chat session. Hours are shown inside the panel. Use this route for quick login, navigation and game-access questions where a fast reply matters.
Send your query to the support address shown under Help in your account. Include your registered mobile number and any transaction reference. This route handles wallet verification, document submission and Rocket or Upay deposit discrepancies.
A searchable help centre is available once you log in. It holds written answers on deposit steps, game-category access and account settings. Check here before contacting support — many wallet and login questions are resolved without waiting.
Each answer in this FAQ reflects the platform as it is currently configured — not how a similar site might work, not how a third-party review describes it. We update entries when an account flow, payment step or support route changes, and we remove answers that no longer match the live product.
Every answer here is drawn from the actual account flow, published support routes and configured payment rails — not from a generic template. What we describe is what you will find when you open the relevant screen in your account.
Where we name Rocket or Upay in an answer, those are the payment methods configured on the platform for eligible Bangladesh accounts. We do not name a method unless it appears in the deposit flow you can access after login.
Answers about slots, live casino and sportsbook reflect how each section behaves in the live lobby — including how game studios like Joker, Habanero and CQ9 are distributed across those areas. No category is described speculatively.
Where access depends on your local law or eligible region, the answer says so. We do not state that any feature is available to all accounts; eligibility is confirmed through your account status, not assumed from the FAQ.
A common source of confusion for new accounts is understanding why xr99 keeps slots, live casino and sportsbook as separate sections rather than mixing them into one lobby. Each section is built for a different kind of session — the pace, the interface and the kind of decision you make as the round progresses are different.
Slots run on a single-player session with no dealer or timer. Studios including Joker, Habanero, CQ9, Bigtime Gaming and Spadegaming supply the titles in this section. You set your stake and spin independently; the round resolves without input from other accounts.
Live casino connects you to a real dealer table via video stream. Baccarat, roulette and other table formats run on a fixed schedule with round timers. The section is separate from slots because the session structure — dealing, betting windows, results — is fundamentally different.
The sportsbook covers cricket markets including IPL and BPL, plus football and other categories. You select a market, review the available options, and place your position before the event closes. Live in-play markets are available on selected fixtures.
One wallet covers all three sections. A deposit via Rocket or Upay goes into the same account balance you use for slots, live tables and sportsbook bets. You do not need a separate wallet per section — balance transfers between sections happen automatically when you switch.
Four things distinguish how the platform is set up for accounts in Bangladesh. These are not abstract claims — they are visible the moment you open the lobby or the account settings panel.
The full platform — slots, live casino, sportsbook and account settings — loads in a mobile browser without a separate download. The navigation bar keeps all three game sections reachable in one tap from wherever you are in the lobby.
Rocket and Upay are the two verified payment rails for deposits. Both appear in the cashier section once you are logged in. The steps for each are shown inline at the point of deposit — no separate instructions needed outside the account.
Slots, live casino and sportsbook each have their own lobby view. Studios like Bigtime Gaming and Spadegaming appear in the slots area; live dealer tables occupy a separate section with its own filters. You will not find them mixed together in a single undifferentiated grid.
The help centre and live chat link are inside the account menu, not on a separate external page. This means you can open a support conversation without logging out or leaving your current game section — relevant if you have a deposit question mid-session.
These are the questions we receive most often through chat and email. Each answer is written for accounts based in Bangladesh and reflects the platform as it is configured now. If the answer references a screen or setting, you will find it by following the path described inside your account.
Log in and open the cashier from your account menu. Select Rocket from the listed methods, enter the amount within the limits shown on screen, and follow the steps to complete the mobile wallet transfer. The cashier screen displays the exact Rocket number and reference to use — do not close it before the transfer is confirmed.
Yes. Upay appears in the deposit section alongside Rocket. The process mirrors the Rocket flow: select Upay, enter the amount within the displayed limits, and complete the payment from your Upay wallet using the reference shown. If the deposit does not reflect within the expected window, contact support with your Upay transaction ID.
The balance shown in the top bar updates after each completed deposit, withdrawal or bet settlement. If you placed a live casino bet or a sportsbook position that has not yet settled, the funds are reserved and will return or deduct once the result is confirmed. Check the transaction history inside your account for a breakdown of each movement.
Slots run independently — you set a stake and the round resolves without a dealer or timer. The live casino section streams real dealer tables with fixed round windows. Studios like Joker, CQ9 and Habanero supply slots content; the live section operates on a separate schedule. Switch between them using the navigation bar at the top of the lobby.
Open the Help option inside your account menu to access live chat or the support email address. Live chat is available during the hours shown in that panel. For wallet or verification issues, email with your registered mobile number and any relevant transaction reference — this gives the support team enough detail to locate your account and resolve the query.
The sportsbook section includes cricket markets — IPL, BPL and international fixtures are listed when scheduled. Open the sportsbook tab in the lobby to see current and upcoming markets. Available matches and market types depend on the fixture calendar and are shown only when a market is open for that event.
First try resetting your password using the link on the login screen — follow the steps sent to your registered contact. If access is still blocked after that, use the email support route with your registered mobile number so the team can verify your identity against the account record and assist with restoring access securely.