Mobile / App
xr99 is clear about what data we collect from your account, how we use it, and what choices you have. Access to our platform depends on your local law and eligible regions — this policy covers every interaction from account creation to wallet transactions using Rocket or Upay.
When you open an account with xr99, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, such as Rocket or Upay. We also record transaction data tied to deposits and withdrawals through your account wallet so that you can verify your own history at any time from the account dashboard. Device and session data — including the browser type, operating system, and approximate connection region — is logged automatically when you access the platform. We use this to keep your session secure and to detect unusual activity on your account. We do not sell your personal information to third parties. Where we share data with service partners — such as payment processors that handle Rocket or Upay transfers — we do so only to complete the transaction you initiated or to meet a legal requirement applicable in Bangladesh and eligible regions. Cookies and similar tools are used to remember your login state and to show you the game categories you accessed most recently. You can adjust cookie preferences in your browser settings at any time. Retention of your account records follows the period required by applicable rules; we delete or anonymise data that is no longer necessary once that period ends. If you have questions about a specific data point, the support route listed in this policy is the right place to start.
Not every interaction falls under this policy in the same way. Understanding the boundaries helps you know exactly who is responsible for your data at each point. The four areas below outline what xr99 controls directly and what falls outside our responsibility — so you can make informed choices about how you use the platform.
Login, registration and session activity on xr99 are fully within this policy. We control what is collected at these steps and how it is stored. Access itself depends on your local law and whether your region is eligible.
When you initiate a deposit or withdrawal via Rocket or Upay, your payment data passes through the processor's own system. xr99 receives confirmation of the transaction result; the payment provider's own privacy terms govern the transfer leg of that journey.
Game studios such as Joker, Habanero and CQ9 supply game content to our lobby. They do not receive your personal account details through that content delivery. Any analytics they run on game performance is handled at the provider level under their own terms.
If you follow a link from xr99 to an external site, that site operates under its own privacy policy entirely. We have no control over what data those sites collect, and this policy stops at the point you leave xr99.
You have real choices about the data xr99 holds on your account, and exercising them does not require legal language. The most straightforward option is to log in and review the information shown in your account settings — your name, contact detail, and linked payment method such as Rocket or Upay are all visible there. If something is incorrect, you can update it directly from the account edit screen or submit a correction request through our support channel. For questions about the full record we hold — what has been logged, how long we keep it, or whether a third party received a copy — contact us using the route in the support section below and we will provide a clear answer. We aim to respond to data questions in the order they are received. If your account is closed, you may still request information about the data retained under our standard record-keeping period. Every step described here works from a mobile browser or desktop; no separate download is needed to manage your own account data.
Log in to your account and open the settings page. Your registered contact details, linked wallet and transaction history are displayed there. Check these any time; no special request is required to view what is already shown in your account.
If a name, phone number or payment detail is wrong, update it from the account edit screen. Where the system does not allow a self-service change — such as a legal name correction — contact support with the right detail and we will update it.
For any question about data we hold that is not visible in your account — retention periods, sharing with payment processors, or a request for a full record — send a message via the published support route. We confirm receipt and work through the queue.
Closing your account is a separate process from a data request, but both can be raised through the same support channel. We will confirm what record-keeping obligations apply before removing your active data from the live system.
If any part of this policy raises a question — or if you want to exercise a right described above — use one of the published routes below. We do not publish a specific response time here because it varies by request type; we handle each message in the order it arrives.
The chat widget on xr99 connects you directly with the account support team. Use it for straightforward data or account questions and to start a correction request.
For detailed data requests — full record queries, retention questions or third-party sharing concerns — send an email through the contact address published in the site footer. Include your registered account detail so we can locate your record.
The help section inside your logged-in account covers common data questions, including how to update your Rocket or Upay payment detail and how to read your transaction log. Check there first before raising a ticket.
Data security at xr99 is built around the account itself — not marketing language. Each area below describes a specific practice we follow so you can understand exactly what protection looks like in practice rather than in the abstract.
We use cookies to maintain your login session and to remember which game category you last visited. You can clear or block cookies from your browser at any time; doing so may require you to log in again on your next visit to xr99.
Password protection and session expiry are applied at the account level. If you notice unfamiliar activity on your account — an unrecognised login or a transaction you did not make — contact support immediately through live chat or email.
We keep account and transaction records for the period required under applicable rules for Bangladesh and eligible regions. Once that period ends, data is deleted or anonymised. You can ask about the retention period for your specific account through our support channel.
When this policy changes, the updated version is published on this page with the revision date shown at the top. Continuing to use xr99 after a change is posted means you have seen the updated terms. If a change affects how we use your data materially, we will notify you through your registered contact detail.
These are the questions we receive most often about how xr99 handles account and payment data. If yours is not here, the support routes above are the right place to ask.
We collect the name, contact detail and payment method you provide at registration — for example, your Rocket or Upay wallet number. We also log device and session data automatically when you access xr99. Nothing beyond what is needed to operate your account is collected.
We share data with third parties only where it is necessary to complete a transaction you started — such as passing a Rocket or Upay deposit request to the payment processor — or where a legal requirement applicable in Bangladesh and eligible regions compels us to do so. We do not sell your data.
Log in and open your account settings. Your registered contact details, linked payment method and transaction history are displayed there. For any record that is not visible in the account dashboard, contact support via live chat or the email address in the site footer.
Yes. Most details — including your contact number and linked Rocket or Upay wallet — can be updated from the account edit screen after logging in. For changes the system does not allow you to make yourself, such as a legal name correction, raise a request through the support channel.
Records are kept for the period required under applicable rules for Bangladesh and eligible regions. Once that obligation ends, your data is deleted or anonymised from the live system. You can ask support for the specific retention period that applies to your account type.
Yes. The same policy covers access from any device — mobile browser, desktop or tablet. Data collected through a mobile session is handled identically to a desktop session. Access itself depends on your local law and whether your region is eligible; the policy does not change that condition.