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xr99 publishes these legal terms so you know exactly how your account, your data and your transactions are handled. Access and eligibility depend on your local law and the regions we serve — read this page before using the platform.
Our legal terms are written for the regions where xr99 operates and where access is permitted under local law. If your local law restricts online gaming platforms, eligibility is your responsibility to confirm before opening or continuing to use an account. We do not make automatic determinations about your legal status in any jurisdiction. Where your account is active, these terms govern every interaction — from browsing the lobby to completing a wallet transaction through Rocket or Upay. Records of those transactions remain linked to your account and can be reviewed through the account history section at any time. This policy is not a legal opinion and does not substitute for local legal advice. Sections may be updated when regulatory or operational circumstances change; the version shown on this page is the one in effect. We recommend checking this page periodically, particularly before making a significant account change. Questions about how any part of this policy applies to your specific situation can be directed to our support team through the published contact routes below.
Not every element of your experience on xr99 falls under the same policy rule. Understanding scope helps you know where to look when a question comes up — and when a third-party service is outside our direct control.
Your login credentials, session behaviour and account status are governed by this policy. Any access restriction, verification request or account suspension falls inside our stated terms and can be queried through the support routes we publish.
Deposits and withdrawals made through Rocket or Upay are processed under the terms of this policy and the payment provider's own conditions. We record transaction details on your account; we do not control processing timelines set by the payment rail itself.
Game content supplied by studios in our lobby — including titles from Joker, Habanero and CQ9 — is governed by their own content agreements. Our legal terms cover your access to that content, not the internal mechanics or RTP disclosures of individual titles.
Any service linked from xr99 but operated by a separate entity — including external payment apps — operates under that entity's own terms. We are not responsible for how those services handle your data or process your requests outside our platform boundary.
You have concrete choices available at every stage of your relationship with xr99. Reviewing your own account records is something you can do at any time without contacting support — the account history section shows your transaction log, session history and any status changes applied to your account. If you believe any account detail is recorded incorrectly, you can raise a correction request through the support channel and we will review it. Requests for account closure, data review or policy clarification are handled by the same support route. We do not require you to explain your reason for raising any of these requests, though providing context helps us resolve them faster. Eligibility for certain account actions may depend on verification steps shown inside your account — follow the instructions on screen rather than assuming default access. If your query involves a Rocket or Upay transaction, have the reference number from your wallet app ready when you write to support.
Open the account history section to see your full transaction log, including deposits and withdrawals made through Rocket or Upay. No support contact is needed to access this view — it is available whenever you are logged in.
If your registered name, contact detail or wallet reference is recorded incorrectly, submit a correction request through the support channel. Include your account email and the specific field you want updated so the review can proceed without unnecessary back-and-forth.
Any question about how a term applies to your account can be sent to support in plain language. You do not need to cite legal clauses — describe the situation and our team will identify the relevant policy section.
Account closure or data-related requests are handled through the published support route. Verification of account ownership is required before any such change is applied, consistent with the security steps shown in your account settings.
All policy-related questions go through the same support routes we publish on the site. There is no separate legal department inbox — send your query through the channel that works for you and describe the policy area your question covers.
The live chat option is accessible from the account area once you are logged in. Use it for immediate questions about account access, transaction records or policy scope — describe your situation and a support agent will respond through the same window.
For detailed policy queries — correction requests, data questions or account closure — email is the appropriate route. Include your registered account email and a clear description of the issue so support can handle it without requesting further information.
The help section inside your account links to current policy documents and provides a form-based route for common requests. This is the quickest way to locate the relevant policy section without searching the public site.
We apply consistent standards across four areas that affect your account: how data is stored, how cookies work on our site, how account security is maintained and how long we keep records. These are not marketing claims — they are operational commitments you can test against what you observe in your account.
Account data — including your registered details and transaction history tied to Rocket or Upay — is stored for the period required by our operating terms. You can request a summary of what we hold by contacting support through the published route.
We use cookies to maintain your session and remember your lobby preferences across visits. Cookie settings can be adjusted through your browser. Disabling certain cookies may affect how the site loads or how your session is maintained on mobile.
Verification steps shown inside your account — such as identity confirmation or wallet reference checks — are applied to protect account access. If you see an unexpected verification prompt, complete the steps shown on screen or contact support before attempting further transactions.
Transaction and session records are retained for as long as our terms require. After account closure, certain records may be kept for compliance reasons as described in the policy. Contact support if you want to know which records are retained in your specific case.
These are the questions we receive most often about how our legal terms work in practice. If your question is not covered here, send it through the live chat or email support route and we will point you to the relevant section.
Access and eligibility depend entirely on your local law and the regions we serve. We do not make a determination about your legal status in any jurisdiction. Review your local regulations and confirm eligibility before opening or continuing to use an account on xr99.
Your transaction history and account details are visible in the account area once you are logged in. For a broader data summary — including records tied to Rocket or Upay transactions — contact support through email and request a data review with your account email address included.
Yes. Send a correction request through the support channel, specifying your account email and the field that needs updating. Verification of account ownership is required before any change is applied, following the steps shown in your account settings.
Certain records are retained after account closure for the period required by our operating terms, which may include transaction records linked to Rocket or Upay activity. Contact support to ask which records apply to your specific account before proceeding with a closure request.
Our policy governs your access to game content in the lobby. The internal mechanics, RTP disclosures and content decisions for individual titles from studios such as Joker, Habanero and CQ9 are governed by those studios' own agreements, not by our platform policy.
Open the account history section to locate the transaction reference, then contact support through live chat or email with that reference ready. For issues that originate inside the payment app itself — not in your xr99 account — you will also need to contact Rocket or Upay directly through their own support routes.