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These terms set out how xr99 operates your account, what you can do on the platform, and what we expect in return. Access to our services depends on your local law and eligible region — read this before you open or continue using your account.
By creating or continuing to use an xr99 account, you confirm that you have read and accept these terms in full. We may update them when platform rules, local regulatory guidance, or payment rail requirements change. When that happens, we publish the revised terms on this page and note the revision date at the top. Continued use of your account after a revision means you accept the updated version. If you do not accept a change, you should stop using the account and contact our support team to close it. These terms apply to all activity on xr99 — your account wallet, game sessions, transaction records and any communication you send us through published support routes. Payments processed through Rocket or Upay are subject to both these terms and the operating conditions of those payment providers. We do not override those providers' own rules. If a conflict arises between these terms and a payment provider's published policy, we will tell you clearly which rule applies and why. For any payment or wallet question, your transaction history is visible inside your signed-in account area — check there first before raising a support request.
Our terms do not cover every situation in equal depth. Four distinct areas fall under this policy, and knowing which one applies to your question gets you to the right answer faster. Access and eligibility depend on your local law and the region from which you use xr99.
Rules for creating, verifying and maintaining your xr99 account. This includes login credentials, wallet balance, identity checks and the steps we follow when an account is flagged or suspended.
Covers deposits and withdrawals processed through Rocket, Upay and other configured payment routes. Your signed-in account area shows each transaction record; these terms define how we handle disputes on those records.
Game content supplied by studios available in our lobby — including Joker, Habanero, CQ9, Bigtime Gaming and Spadegaming — is governed here. We do not control individual game mechanics but we do control which titles appear in your lobby.
Payment providers, studio software and any external service linked from xr99 operate under their own terms. We are not responsible for those third-party policies, but we will tell you which provider is involved when a question crosses into their scope.
These terms are not one-sided. You have clear, practical options available to you at any point while your account is active. You can review your full transaction history — every Rocket or Upay deposit and withdrawal — directly inside your signed-in account area without contacting support. If you spot an error in your account details, you can submit a correction request through the account settings page; we will confirm the change once identity verification is complete. If a term is unclear or you believe we have applied a rule incorrectly, you can raise a formal question through our published support route and we will respond with a written explanation. Closing your account is also your choice — send the request via our support contact path and we will process it. We keep a record of all such requests. What you cannot do is transfer your account, share login credentials with another person, or use automated tools to access the platform — those actions breach these terms and may result in account suspension.
Your full transaction history is visible inside the signed-in account area. Filter by date or payment method to locate a specific Rocket or Upay entry without needing to contact support.
Submit a correction through account settings. We verify your identity before applying changes to name, contact number or linked wallet details, and we confirm the update by the channel you used to request it.
If you believe a term has been applied incorrectly, contact us through a published support route. We respond in writing and keep a record of the exchange on your account file.
Send a closure request through support. We process it, confirm any outstanding wallet balance and close the account. You receive written confirmation once the closure is complete.
If a term is unclear or you need to raise a question about your account, wallet or a specific transaction, these are the routes we publish. Do not share your password or full payment details over any support channel.
Open the chat widget from any page on xr99 while signed in. This is the fastest route for account and terms questions. Have your account ID ready so we can locate your record immediately.
Send a written query to our published support email address. Include your registered account details and a clear description of the terms question or dispute. We respond in writing to your registered email.
Our help centre lists policy explanations, wallet guides for Rocket and Upay, and account management steps. Check there before submitting a support request — many terms questions are answered without waiting.
We are specific about how account data, cookies and wallet records are managed. None of this is vague — here is what we actually do and where you find the details.
Your account password is stored in encrypted form. We do not store full payment credentials for Rocket or Upay on our side — those transactions are processed through the provider's own secure environment. If you suspect unauthorised access, contact support immediately via live chat.
We use cookies to maintain your signed-in session, remember your lobby preferences and measure which pages you visit. You can review and manage cookie settings from your browser at any time. Our cookie policy is published separately on this site.
Transaction records and account activity logs are retained for the period required by our platform policies and applicable rules. After account closure, we retain records for the minimum period necessary, then delete them. You can request clarification on retention by contacting support in writing.
If you want to request a change to how we handle your data or account record, submit the request through our published email support route. We confirm receipt and respond with the applicable process based on your account status and region.
Real questions about the xr99 terms and conditions, answered directly. If your question is not here, use the live chat or email support route listed on this page.
We update these terms when platform rules or payment conditions change. The revised version is published on this page with an updated date at the top. Continued use of your account after the revision date means you accept the updated terms. Check this page periodically if you want to stay current.
Yes. Any deposit or withdrawal processed through Rocket or Upay falls under these terms as well as the payment provider's own operating rules. If a dispute involves the payment provider's side of the transaction, we will tell you clearly which rules apply and direct you to the right contact.
Access to xr99 depends on your local law and the eligible region you are in. We do not make a blanket legal claim for any location. It is your responsibility to check whether accessing online gaming services is permitted under the laws that apply to you.
If we identify a breach — such as account sharing, use of automated tools or providing false identity details — we may suspend or close the account. We will notify you through your registered contact details and explain the reason. You can raise a question about the decision via our published support route.
Go to account settings while signed in and submit a correction request. We carry out identity verification before applying any change to your name, contact number or linked wallet. Once the change is confirmed, we send written confirmation to your registered contact.
Your complete transaction history — including every Rocket and Upay entry — is visible inside your signed-in account area. Filter by date or payment type to locate a specific record. If a record looks incorrect, raise it through live chat or email support with your account ID ready.